Secure Transactions
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. To check the security of your connection, check the indicator in your browser window after accessing the server. If you see an unbroken key or a closed lock, then SSL is active. A second method to check for security is to look at the URL line of the browser. When accessing a secure server, the first characters of the site address will change from 'http://" to "https://".
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Payment Options
We accept Visa, MasterCard, American Express and Discover. To order by phone with a credit card, call toll free 1.877.273.1939. To order by mail, please use our shopping cart and click on 'Order By Mail'. Mail money orders to: CosmicDebris.com, 970 I Street, Arcata, CA 95521.

Please note that items chosen for a mail or fax order are not held for you until payment is received. So, be sure to send in your order as soon as you can to help ensure the items you want will still be available.
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CosmicDebris.com's Domestic (US) Return Policy
Merchandise purchased domestically from CosmicDebris.com, EmilyStrange.com, OopsyDaisy.com or CosmicGirls.com can be returned for refund, E-Gift Certificate or exchange (excepting any item that is listed on our website and/or your invoice as ‘All Sales Final’) within the guidelines that follow: You must contact us regarding your intent to return or exchange merchandise within 10 days of receipt, and the merchandise must arrive at our office within 14 days of the date we issue your return authorization. Authorized returns received after 14 days from the date of authorization will only be refunded in the form of an E-Gift Certificate for use on EmilyStrange.com. All merchandise received for return or exchange must be in brand new, unworn condition; free of smells, animal hair, and any other substance. Returns or exchanges received in unacceptable condition will be returned and no refund will be issued.

Step 1.
Within 10 days of receiving your order, call CosmicDebris.com at 1-877-273-1939 (US and Canada) or e-mail orders@cosmicdebris.com to obtain your return authorization information. We will issue a return authorization number (RA#) and instructions.

Step 2.
Please write the RA# clearly on the outside of the package so that it will be routed to the returns department. All packages without an RA# number are subject to refusal. We must receive your merchandise within 14 days of the date your RA information is issued. Merchandise received after this time will only be eligible for refund in the form of an E-Gift Certificate for use on EmilyStrange.com.

Step 3.
All returns should be properly packaged, with all the labels and packaging the item(s) arrived with. You are free to use whichever shipping method you prefer, but we will not be held liable for items that are lost, rifled or damaged in transit.

Step 4.
You may expect return services to be completed within three to five business days after we receive the merchandise. Once return services are complete, we will send you an email confirming the transaction.

The Return Postage Issue:
You will be responsible for any postage associated with a return or exchange. If you receive faulty merchandise or an incorrect item, we may cover the postage - please contact us via e-mail or telephone using the contact information above for details. Please follow all return shipping instructions above for either reason for return.
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CosmicDebris.com's International Return Policy
International purchases from CosmicDebris.com, EmilyStrange.com, OopsyDaisy.com or CosmicGirls.com may be returned for a refund or E- Gift Certificate (excepting any item that is listed on our website and/or your invoice as ‘All Sales Final’) within the guidelines that follow: You must contact us regarding your intent to return merchandise within 10 days of receipt, and the merchandise must arrive at our office within 14 days from the date we issue your return authorization. Authorized returns received after 14 days will only be refunded in the form of an E-Gift Certificate for use on EmilyStrange.com. Items sent back to us must be declared as "warranty replacement" on customs forms. If we are charged import fees upon receipt of the item, the package will be refused and return services will not be completed. All merchandise received for return must be in brand new, unworn condition; free of smells, animal hair, and any other substance. International returns or exchanges received in unacceptable condition will not be returned and no refund will be issued. Sorry - we cannot perform international exchanges - only returns.

Step 1.
To request a return, contact us within 10 days of receiving your order by e-mailing orders@cosmicdebris.com with your name, order number and item you wish to return. We will issue a return authorization number (RA#) and instructions.

Step 2.
Please write the RA# clearly on the outside of the package so that it will be routed to the returns department. All packages without an RA# number are subject to refusal. We must receive your merchandise within 14 days of the date your RA information is issued. Merchandise received after this time will only be eligible for refund in the form of an E-Gift Certificate for use on EmilyStrange.com.

Step 3.
All returns should be properly packaged, with all the labels and packaging the item(s) arrived with. You are free to use whichever shipping method you prefer, but we will not be held liable for items that are lost, rifled or damaged in transit.

Step 4.
You may expect return services to be completed within three to five business days after we receive the merchandise. Your original method of payment will be refunded for the item returned, or we will send an E-Gift Certificate to the email address provided for your order. Once return services are complete, we will send you an email confirming the transaction.

The Return Postage Issue:
You will be responsible for any postage associated with a return. If you receive faulty merchandise or an incorrect item, we may cover the postage - please contact us via e-mail at orders@cosmicdebris.com for details. Please follow all return shipping instructions above for either reason for return.
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CosmicDebris.com's Privacy Policy
Our privacy policy is detailed here.
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International Orders
CosmicDebris.com currently ships to the following countries outside of the US:
Countries That We Ship To... Argentina Australia Austria Bermuda Brazil Bulgaria Canada Canary Islands Channel Islands Costa Rica Croatia Denmark England Finland France Germany Gibraltar Greece Guam Hong Kong Hungary Iceland Ireland Israel Italy Japan Latvia Luxembourg Malaysia Malta Netherlands New Zealand Northern Ireland Norway Poland Portugal Puerto Rico Romania Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Thailand Turkey United Kingdom Venezuela Wales

We offer two options for international shipping: UPS and the United States Postal Service (USPS.)

The service provided by UPS takes 2-5 business days in transit. When you choose UPS Worldwide Express, you will receive an e-mail with your tracking number once your order is shipped. Please note that, in addition to customs taxes and duty fees, brokerage fees may be applied to your order upon delivery when you choose this service, and we have no way of calculating those fees. This fee is for the service UPS provides in representing your goods through the customs process.

When you choose the USPS Airmail services, time in transit will be an estimated 1 - 4 weeks. USPS does not provide a tracking number when your order is shipped. You will receive an e-mail from CosmicDebris.com notifying you when your order has shipped. Delivery sometimes takes up to 30 days total for orders shipped using this service, due to the customs process. If you have not received your order after 30 days from the date of shipping please send an e-mail to orders@cosmicdebris.com, and be sure to include your order number and the name the order was billed to. There is no brokerage fee charged by the USPS, but customs taxes and duty fees may still apply.

PLEASE NOTE: The importation of merchandise into countries other than the U.S. may result in additional customs taxes, brokerage and/or duty fees upon delivery of your order. CosmicDebris.com can't anticipate these fees, and will not be able to reimburse you for any additional fees incurred. Please contact your local customs office to find out what kind of fees you can expect based upon the type of merchandise you wish to order before placing your order with CosmicDebris.com. If you refuse the package or provide us with an invalid shipping address, we will not offer a refund because the package will be abandoned in your country. CosmicDebris.com will not label any orders as gifts for customs purposes. Canadian customers can refer to http://www.ccra-adrc.gc.ca for more information regarding Canadian Customs.

If you would like additional information concerning international shipping please call 1-707-825-7023 M-F 10-5PM (PST) to speak with a customer service representative, or email us at info @ cosmicdebris.com.

Large international orders may be asked to complete an International Billing Verification Form.
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Delivery Times
To find out when your order will arrive, you need to consider the availability and the shipping option you selected. Once your order is shipped, UPS will email you a tracking number.

Delivery Rates
CosmicDebris.com offers UPS shipping services. When you fill out our online order form, our system automatically calculates and displays the shipping charges for your inspection. Please note that additional brokerage fees or taxes may be included in the final shipping price. If your online order does not calculate or causes errors in any way by using your particular address overseas, please call 1-877-273-1939 OR 1-707-825-7023 to process your order with us. You can also email us.
International customers should also read our important information regarding International Shipping.
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